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FAQs


What is the status of study abroad programs?

The university is monitoring the outbreak of COVID-19 in close cooperation with the Overseas Security Advisory Council (an office of the Department of State), the Centers for Disease Control and Prevention (CDC), and our private health, safety, and security partner.

For the latest information on programs abroad, review the most recent update on the Programs Abroad website.

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I have personal international travel planned. What should I do?

Community spreading is occurring globally. Any student, faculty, or staff who travels outside the US or goes on any cruise ship may not return to campus for two weeks upon their return home.

When you return, you are expected to contact your supervisor and are required to follow any CDC-recommended guidelines. If you choose to go ahead with travel for personal reasons, and have trouble abroad or when you return, please understand that you are responsible for your time and expenses.

View CDC travel advisories.

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Have you witnessed or been the recipient of a bias-based incident?

As we navigate these challenging times as an inclusive campus community, please do not make assumptions about others based on perceived symptoms or identities (e.g., race, ethnicity and/or national origin). We want to foster a campus environment in which everyone matters and belongs. This means showing empathy and respect to all Vols, particularly those for whom this may be an especially stressful situation.

It is important to uphold our values during this evolving situation and to protect every aspect of our community’s well-being. For those who may need additional support, please utilize the following resources:

  • Students can contact the Office of the Dean of Students at 974-HELP or the Student Counseling Center at 865-974-2196 for support services.
  • Employees can access resources through the Office of Human Resources or by calling 865-946-CARE.
  • For more information regarding bias and to make a report, visit bias.utk.edu.

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How do students access their online classes?

Please visit the OIT website for information on accessing online learning resources.

If you need special accommodations during this online instruction period, please contact Student Disability Services at 865-974-6087 or email sds@utk.edu. If you need technology services or support, contact the Office of Information Technology at 865-974-9900.

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Are any events canceled?

All classes have been moved online for the duration of the spring and summer semesters, and all university-sponsored events are canceled.

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I plan to host international visitors. What should my visitors do?

International visitors to campus must complete the international visitor registration form. Remind visitors that anyone arriving in the US from another country must self-isolate for 14 days.

Once in the US, visitors must also self-isolate for 14 days if they:

  • Have symptoms of possible COVID-19 infection as outlined below or are known to be positive for COVID-19 infection.
  • Have had close contact with someone known to be diagnosed with COVID-19. Close contact means being within about six feet of a person diagnosed with COVID-19 for a prolonged period of time (that is, more than a few minutes). Close contact can occur while caring for, living with, visiting, or sharing a health care waiting area or room with a person who has COVID-19. Close contact also means having direct contact with secretions (typically coughs and sneezes) from a person who has COVID-19.
  • Anyone traveling from areas or cities within the US where community spread of COVID-19 is ongoing. Unlike with international travel, there is no single source or authority to determine if you need to self-isolate after traveling from a location in the US. Instead, domestic travelers need to decide what they need to do based on their evaluation of local conditions. Travelers should check with state or local authorities at their starting point, along their route, and at their planned destination to learn about local circumstances and any restrictions that may be in place.

According to the CDC, symptoms of COVID-19 may appear two to 14 days after exposure and include fever, cough, shortness of breath or difficulty breathing, chills, repeated shaking with chills, muscle pain, headache, sore throat, and/or loss of taste or smell.

Visitors who have been diagnosed with COVID-19 must not come to campus until they have been without a fever and feeling well for at least 72 hours.

If your unit is hosting international visitors, you must inform your guests of these guidelines before their visit and obtain an acknowledgment that they have received and understand the guidelines.

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Were students reimbursed for spring 2020 fees?

The university refunded $15.6 million to 21,800 students in March for a portion of fees such as those charged for housing, dining, and parking.

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Will tuition be reimbursed or adjusted?

Because of the need to support the resources required to offer an unprecedented shift to online instruction, there are no plans to reimburse spring 2020 tuition.

We understand that this is a difficult situation and not one that any of us anticipated. It is our commitment to be flexible and help our students succeed through this so they learn and graduate on time.

While class did not look the same, an abrupt shift in teaching to meet students’ needs during a pandemic required resources. More than 360,000 credit hours were delivered online in spring 2020. The technical infrastructure and staffing needed to support this volume of online instruction were substantial and crucial to keep students on track academically.

We are committed to using tuition dollars to educate and meet the needs of our students, wherever they are, so they do not lose time during these unforeseen circumstances.


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How is the university distributing CARES Act funds to students?

The University of Tennessee, Knoxville, has begun to distribute $9.62 million provided by the Coronavirus Aid, Relief and Economic Security (CARES) Act for student emergency relief.

Approximately 90 percent of the initial CARES Act funding is being disbursed directly to about 9,000 eligible students in the form of grant aid to help with financial hardships as a result of COVID-19. The remaining 10 percent will be available to students who apply for and are eligible for emergency financial assistance.

Grant aid will be distributed to UT undergraduate and graduate students with the highest need based on their Free Application for Federal Student Aid (FAFSA).

Eligible students received an email from the university last week and do not have to take any action to receive the funds. Students who opted to receive electronic refunds will receive grants electronically. All other students will receive a check mailed to their address on file.

The remaining 10 percent of the initial funding will provide additional emergency funds through UT’s Emergency Fund Program to students enrolled in the spring 2020 semester. Students who have experienced financial hardship related to COVID-19 are encouraged to request an emergency grant using the Student Emergency Fund application administered by the Office of the Dean of Students.

The university has raised $180,000 in private donations for the Student Emergency Fund. The funds enable the university to support a broader range of students, including international students and others who may be ineligible to receive CARES Act funds.


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What guidance do you have for international students?

The Center for Global Engagement has provided detailed information and resources for current and prospective international students.

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What is the status of summer fees?

To continue to support faculty as they teach remotely and to provide support and services to students as they learn remotely, the university is following its usual fee structure for summer. In-state and out-of-state tuition will be applied as they normally would be.

Summer charges include tuition, programs and services fee, health fee, library fee, and technology fee. Funds are used to maintain university operations and provide the extensive resources needed to live-stream classes and offer more online classes in this unprecedented situation. Fees support services that have been transitioned online to the greatest extent possible including libraries, student health, counseling services, academic coaching and tutoring, student programs and more. These services and resources are more important than ever, and we are fully committed to providing the technology and staffing to offer them to our students.

Online program rate

The online program rate is applied to students in designated distance education undergraduate and graduate programs originally designed for full online delivery. Programs that qualify for the online program rate are the distance education RN to BSN program for nurses, the online Bachelor of Science in Social Work, and 31 distance education graduate programs.

In-state vs. out-of-State tuition

As Tennessee’s flagship public land grant university, UT is supported by state appropriations. For the summer semester, the university is following its usual tuition model, which includes a lower rate for in-state residents whose taxes make those vital state appropriations possible every year.

We certainly understand that a college education is a significant investment, and we are committed to providing more students with an affordable, high-quality education. UT is investing more dollars than ever before in financial aid and scholarships. We have also announced our proposal to not raise tuition for the 2020-21 school year, which follows five straight years with tuition increases at or below 3%.

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What is the status of university travel?

  • University-related travel within Tennessee no longer requires an exception as of June 8.
  • Exceptions are required for all other university-related travel, domestic and international, through September 30.
  • The use of World Travel and the purchase of travel insurance through Cultural Insurance Services International (CISI) are required for university-related international travel.

What you need to do

  • Check CDC travel advisories.
  • Request an exception before booking any university-related international travel or domestic travel outside of Tennessee.
  • If your international travel exception is approved, use World Travel for arrangements. International trips booked outside of World Travel will not be eligible for reimbursement. CISI insurance will be required and should be purchased by business units.
  • Be aware that business units will be responsible for trip cancellations related to COVID-19 effective July 1.
  • Do not make any university-related international travel reservations without an approved exception, even for travel beyond September 30.

Supports and resources

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The University of Tennessee, Knoxville
865-974-1000


The flagship campus of the University of Tennessee System and partner in the Tennessee Transfer Pathway.