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Massey Hall Relocation Announcement

September 09, 2020

This email was sent to residents of Massey Hall by Vice Chancellor for Student Life Frank Cuevas at 10:55 a.m. on September 9.


Dear Massey Hall resident,

With the drastic rise of COVID-19 cases in our campus community, we need to create more self-isolation space for students living on campus. While we have secured an additional hotel, more space is needed for the weeks and months ahead. We have identified Massey Hall as the best option for that space due to its low occupancy rate and number of beds. This means we will need to relocate students currently living in Massey to other residence halls on campus.

I recognize that this is unexpected news and that shifting residence halls will disrupt your semester. I am sorry for the disruption, and we are here to support you academically, socially, mentally, and financially.

What you can expect

  • You will receive a 66 percent prorated refund of your fall semester housing fees, whether you choose to move to another room on campus or cancel your housing contract. We hope you will continue your on-campus experience and move to another residence hall room. Refunds will be provided by the end of September.
  • When you relocate to another residence hall, the Massey rate will apply in the spring semester no matter what hall you are living in.
  • All Massey residents will receive a VolCard scholarship deposit of $250 once checkout procedures are complete.
  • We will provide supplies and staff to move you to your new room on campus and help get you settled there.
  • We will make every effort to keep roommates paired together to the extent possible.
  • We are contacting your instructors on your behalf to ask for flexibility. Vol Success Team academic coaches will be reaching out to support each of you.
  • You are not alone. If you are in distress as you navigate this difficult time, 865-974-HELP (4357) is a resource that is available to you around the clock.

Next steps

Please log in to the University Housing portal to select a new room on campus by the end of the day on Friday, September 11. If you choose to cancel your housing contract, you must also do that in the University Housing portal by September 11. If you do not select a room or cancel your contract, you will have a room selected on your behalf beginning September 12.

You will receive additional instructions from University Housing later today about setting a move-out appointment. Move-out will begin as early as Sunday, September 13, and be complete by Wednesday, September 16.

In order to prevent moving residents who may unknowingly have COVID-19, personnel from the Student Health Center will come to Massey Hall to test all residents tomorrow and Friday. You will receive more information from the Student Health Center later today with instructions on how to make an appointment. If you choose to return home, we will also provide a test for you before you leave.

Resources and questions

We have several resources to answer your questions and provide support. You can call 865-656-7233 through 6:30 p.m. today with questions and concerns. The call center will open again at 8 a.m. tomorrow.

There will be a live webinar for Massey Hall students and families this evening from 6:30 to 7:30 p.m. I will be joined on that call by Provost John Zomchick, Dean of Students Shea Kidd Houze, Executive Director of University Housing Chandra Myrick, and Vice Provost for Student Success Amber Williams.

The Dean of Students will host virtual care and support Zoom drop-in sessions for Massey Hall students from 10 a.m. to 2 p.m. each weekday today through Friday, September 18. Representatives from the Office of the Dean of Students and the Office of Student Success, along with One Stop counselors, will be available.

I know this is not how you envisioned your semester, and we will work to support you through this. As circumstances evolve on campus we are adjusting our operational plans to help manage through this pandemic, with our top priority being the health and well-being of our campus community.

We are here to support you through this transition and are grateful you are a part of the Volunteer community.

Frank Cuevas
Vice Chancellor for Student Life


Massey Hall Relocation FAQ

The University of Tennessee, Knoxville
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