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Student Fee Refunds

March 24, 2020

Dear Volunteers,

We have received a number of questions about student fees for the remainder of the academic year. We are here to help and want to share the following guidance with you.

With the transition to online classes for the remainder of the spring semester, our campus has outlined a plan to provide prorated refunds of several student fees for services that cannot be accommodated in other ways.

Beginning the week of April 6, 2020, student accounts will be updated to reflect refunds—prorated for the period between March 23 to May 9, 2020—for the following:

  • On-campus housing
  • Meal plans
  • Study abroad fees
  • Transportation fees
  • Parking permits

Next steps

Select e-Refund in MyUTK: If you haven’t set up your e-Refund, log in to MyUTK and review your e-Refund selections to expedite receiving refunds by direct deposit. Select “View/Pay Fees” under “My Services,” then select “e-Refunds” to set up your account. To expedite the refund process, make sure your e-Refund information is set up by Friday, March 27.

If the e-Refunds option is not selected, a refund check will be mailed to your address on file. If you prefer to receive a paper check or cannot receive a direct deposit, you should confirm your mailing address. To do so, log in to MyUTK and click on the small pencil beside the Address section. This will take you to “Self-service Banner.” Click on your current address to edit or delete it. Remember to save your address.

Select Flex Plan Dollar refunds: Students with unused Flex Plan Dollars should log in to MyUTK and click the link in the “Important Messages” section to submit a refund or rollover selection for any unused dining Flex Plan Dollars. Vol Dining will send an additional email about this process.

Additional details

  • Refund amounts are personalized and will vary student by student, based on factors including residence hall, room type, and meal plan. Students who received institutional financial aid this semester in support of housing, dining, and mandatory fees will be reviewed on an individual basis to determine refund amounts.
  • Refunds will first be applied to any outstanding balances with the university.
  • Students who continue to receive services because they have an exemption to remain in university housing through the end of the semester will not receive refunds.

We are here to help

We understand you may have questions about refunds and your student account. One Stop counselors are standing by to help you through this. You can call us at 865-974-1111 or email us at

The University of Tennessee, Knoxville

The flagship campus of the University of Tennessee System and partner in the Tennessee Transfer Pathway.